Modern Herb Shop Shipping Policy

Modern Herb Shop Shipping FAQ TEST PAGE
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We offer the shipping services of U.S. Postal Service (USPS), FedEx and DHL. Every effort is made to process and ship the same business day as the order is received, or the next day if the order is received after 1:00 PM PST. All packages ship from California. Your order delivery time is based upon the date it leaves our facility and not the order date. Read our Return Policy here.

Order Minimum and Free Shipping

There is no order minimum.
Total order amount must be $75 or more before taxes and after discounts are applied. Does not include international addresses.
Orders over $75 that are shipped to addresses in the United States (including Alaska, Hawaii, Puerto Rico) qualify for free USPS Priority Mail shipping.
If your order contains items ineligible for free shipping, you will be charged shipping fees for your entire order, regardless of minimum price. If most of your order contains free-shipping qualified items and will meet the $75 minimum, we recommend that you place a 2nd order that contains only the non-qualified items.
All U.S. military addresses receive free USPS Priority Mail shipping (no minimum order).

We reserve the right to change or cancel the Free Shipping service at any time.

United States Postal Service (USPS)-

U.S.P.S. First class mail is available for packages weighing 13oz or less.
U.S.P.S. 2-3 Day Priority Mail (no money-back guarantee for late delivery)
U.S.P.S. Express Mail is usually 1-2 days, starting from the date your package is shipped, not from your order date. Money-back guarantee provided for late delivery, based upon the tracking information provided by USPS. A signature will be required unless you explicitly waive this in the order notes. Your order must be submitted before 1:00p.m. PST for same day shipping.
If you have concerns about delivery to your address, ask for a signature to be required for delivery.

FedEx-

FedEx Ground (Business Delivery) 1-7 business days
FedEx Ground (Home Delivery) 1-7 business days
FedEx Express Saver: delivery by 4:30 p.m. in 3 business days to most areas, by 8 p.m. to residences.
FedEx Standard Overnight Your order must be submitted before 1:00pm PST for same day shipping. Not available for Saturday or Sunday delivery. Overnight guarantee applies to the date your package is shipped and not to the date we received your order. Orders placed on Friday after 1:00pm PST will not ship until Monday.

International Shipping Options
The Modern Herb Shop ships worldwide. Please read this entire article so that your order will not be delayed. If your country is not listed in the country listing on the shipping page, you may send us an email to inquire whether we will add it. Some countries are not listed due to restrictive import rules.

United States Postal Service-

U.S.P.S. First Class Mail International: basic service for merchandise up to 4 pounds. This is the least expensive shipping method and also the slowest. Arrival time can be 10 days to 3 weeks depending upon destination and time through Customs. Please note NO TRACKING is provided once your package leaves the U.S. and NO REFUNDS are given for lost or damaged packages.
U.S.P.S. Priority Mail International: Usually 6-10 business days.
U.S.P.S. Express Mail International: reliable, expedited service. Usually 3-5 business days.

DHL -

Although DHL has a reputation for getting packages more quickly through customs than other methods, we do NOT guarantee that your package will make it through customs. DHL has been known to refuse Yunnan Baiyao in particular in many countries. Be read through this entire page to understand your risks. If your package is returned in good condition, we will refund your product cost only. There is no refund for shipping costs.

International Shipping Terms and Conditions
Your Billing address must match the Billing address of the credit card you are using for your order. We do not ship to P.O. Boxes internationally.

International Shipping Fees, Import Duties and Taxes
The customer is solely responsible for all duties and taxes.

The Modern Herb Shop does not pay Import Duties or Taxes. No refunds are given if you refuse your package and it is not returned to us in good condition.
The customer is responsible for any extra charges that are incurred such as: customs' fees or import duties and taxes which are levied once a shipment reaches your country.
The Modern Herb Shop has no knowledge of duty rates/taxes or the import laws for any individual country. It is the customer's responsibility to know whether the products they have ordered from The Modern Herb Shop are able to be imported to his/her country.

Your Country's Custom and Import Policies
It is important for you to become familiar with the Customs policies for your country before ordering. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you are importing to can result in your order incurring import duties, the delivery being delayed or returned to us.

The customer is considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods. Modern Herb Shop is not responsible for orders held or confiscated by customs in any country. All original shipping charges and return shipping charges are non-refundable in the event that your shipment is returned to us for any reason.
Any fees charged to The Modern Herb Shop due to non-compliance by the customer of your country's laws and regulations will be charged to the customer. If any items are returned to us due to non-compliance issues with your country's laws and regulations, a refund will be issued for the merchandise only, less 20 percent of the value of your order as the re-stocking fee, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country.

Non-Delivery of Items/Lost Shipments/Late Delivery
All packages have a postal service tracking number assigned. (See below for restrictions regarding First Class Mail International.) We are not responsible for packages once a delivery attempt has been made. We will make every effort to assist you in tracking a lost package, but cannot be held responsible for non-delivery once a delivery attempt has been made or if the postal service says the package was delivered yet you did not receive it.
We cannot be responsible for late delivery regardless of the choice of delivery service. Only USPS Priority Express Mail comes with a delivery date guarantee (see the USPS website for specific details); Priority (2-3 day) and First Class Mail do not. The delivery days are estimates only. If your Express Mail package is delivered late, we will facilitate a refund of your postage cost only.
For international orders, we are not responsible for orders held or confiscated by customs in any country. All original shipping charges and return shipping charges are non-refundable in the event that your shipment is returned to us for any reason.