Money Back Guarantee Policy
We attempt to describe our products completely and truthfully. If for any reason you are unhappy with any product you bought from us,
you may return it within 45 days for a full refund (less the
shipping cost). The shipping cost is the $6.95 or $7.50 you paid for orders smaller than $49 or
the cost we paid when your orders are over $49 or otherwise qualified for free shipping. Please note only one
opened item from the whole order is eligible for return. All the
remaining items must be in a factory sealed and sellable condition. Contact us within 45 days of receipt of your item. No refund or exchange will be made after this time has elapsed unless specific arrangements are made with us.
- Refunds will be applied to the credit card or other account used to make the purchase. If this is not possible for any reason, a store credit will be issued for the amount of the refund.
- All original shipping charges and return shipping charges are non-refundable. FREE SHIPPING does not mean there are no shipping charges incurred by us. If a product is returned per our Money Back Guarantee, these normal shipping charges will be deducted.
- In the event that we ship an item other than the one you ordered, Modern Herb Shop will cover return shipping costs and promptly ship out the correct item. Please contact Modern Herb Shop to receive a Merchandise Return Authorization number and shipping label.
- Modern Herb Shop is not responsible for damage that occurred during shipping. In the event damage should occur during shipping, purchaser must have driver note damage at time of acceptance then contact shipping carrier immediately to file a shipping claim. Modern Herb Shop will help with the claim process if help is needed.
- Modern Herb Shop is not responsible for missing packages if the shipping carrier has marked the package "delivered".
- All returned goods are subject to inspection prior to giving credit.
- There is no restocking or return fee.
- Packages returned (unopened) to us by the post office/shipper will be fully refunded, less the original shipping charge, as long as the contents are unopened and undamaged.
International Returns or Packages Refused
If the package is returned because of an address error made by the customer, or the customer refuses the package, or the contents are not allowed into the country by customs, the customer will be responsible for any additional costs charged to The Modern Herb Shop for the return of the package. While we may issue credit for some or all of your original purchase, all shipping charges are non-refundable.
Returned Merchandise Authorization Number (RMA)
Contact us by form or email at [email protected] or by phone 530.503.7147 to receive a Returned Merchandise Authorization Number (RMA). This number must accompany your return. All returns must be received within two weeks of issuance of your RMA.