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Additional Support

Why doesn't the shopping cart work?

If you are having problems using our Shopping Cart, your internet browser may not be set to accept "cookies". A Cookie is a small piece of code that allows us to "remember" your order and add the items to the shopping cart.

You need to accept cookies from our website so that we keep your shopping items in your Shopping Cart. To do this, you need to add our shopping cart as a trusted site. Each browser is a little different, so we provided information below on how to accept cookies on a variety of browsers below. If you are still having problems, you are always welcome to place orders over the telephone by contacting customer service at 530.503.7147.

Steps for Enabling Cookies

Internet Explorer
1. On the top menu bar, click ‘Tools’ then ‘Internet Options…’ (You may have to hit the 'ALT' key to see the menu)
2. In the Internet Options dialog box, select the ‘Security’ tab at the top.
3. Click on the green check mark labeled ‘Trusted sites’ underneath.
4. Now you will be able to click on the button ‘Sites…’
5. Make sure Require server verification at the bottom is not checked.
6. In the box under ‘Add this Web site to the zone:’ type and click ‘Add’
7. Click ‘OK’ and then ‘OK’

Mozilla Firefox
1. On the menu at the top, Select Tools then Options. (You may have to hit the 'ALT' key to see the menu)
2. Click the Privacy tab.
3. In the History section, select 'Use custom settings for history'.
4. Click the ‘Exceptions’.
5. In the section ‘Address of web site:’ type
6. Click ‘Allow’.
7. Click ‘Close’.

Google Chrome
1. Click the icon in the upper right. (3 horizontal bars)
2. Click 'Settings'.
3. Click 'Show advanced settings...'.
4. Under Privacy, click 'Content settings...'.
5. Under Cookies, click 'Manage exceptions...'.
6. In the box under 'Hostname pattern', type
7. Make sure the 'Allow' is selected under 'Behavior'.
8. Click 'Done' twice and close settings tab.

Still having touble? Your firewall software security is probably set on high and blocking cookies. You can decrease the security level or check your documentation and add as a trusted site.
How do I contact you?
  Contact Information:

Email us at:  [email protected]

Fill out our contact form here.

Telephone:  530.503.7147